1. Information We Collect
1.1 We collect information about you when you register with and/or use the Website and/or contact us (whether by email, telephone, post or otherwise). This information may include your name, address, telephone number and email address, together with some other information about your personal interests or lifestyle.
1.2 Information is also collected when you complete and submit on-line forms (for example, "contact us" forms) and whenever you email us your details.
1.3 We will not collect sensitive personal information about you without your explicit consent.
1.4 We use "cookies" to collect additional information about your visit(s) to the Website.
2.1 A cookie is a text file that a website transfers to your computer's hard disk so that the website can remember who you are. Cookies only record those areas of a website that have been visited by your computer and for how long.
2.2 This Website uses the following two types of cookies:
2.2.1 Session Cookies - these are temporary cookies which remain on your computer until you leave the Website and allow you to carry information across pages of the Website without having to re-enter information; and
2.2.2 Persistent Cookies - these remain on your computer after you leave the Website.
2.3 You have the ability to accept or decline cookies by modifying the settings in your browser. If you would like to do this, please see the help menu of your browser. However, you may not be able to use all of the interactive features of our Website if cookies are disabled.
3. Information we use
3.1 We use the information collected to provide and personalise our services, both on-line and off-line. This may include dealing with your enquiries, conducting quality assurance and/or training our staff.
3.2 In particular, our Persistent Cookies help us to recognise you when you return to the Website and allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same advertisements repeatedly. We may use third parties to assist in this monitoring and analysis.
3.3 Where you have indicated that you wish to receive marketing or promotional material, we may use the information ourselves for marketing and promotional purposes. For example, this may include providing you with promotional offers and/or information about products and services. At the time that we collect your personal information, we will usually provide you with a specific opportunity to indicate whether you want to receive marketing/promotional offers. If, at any time, you would like to opt-out of receiving future marketing and promotional material from us, please let us know by contact email@example.com.
4. Looking after your information
4.1 We take appropriate security measures in relation to the sensitivity of the information which we hold on you. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Service; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
4.2 We will not hold your information on our systems for any longer than is necessary for us to meet the purpose of holding that information.
4.3 Where you have made us aware that the information that we hold about you is inaccurate or not up to date, we will update that information.
4.4 You have the right to request a copy of the personal information that we hold about you, upon payment of a fee. Please address any requests to Vital Energi Utilities Limited at the contact address set out below.
4.5 If you have any questions about privacy, please send an e-mail to firstname.lastname@example.org.
Alternatively, please write to us at:
Vital Energi Utilities Ltd
or telephone us on 01254 296000.